At Fifty Hertz and1, we are committed to providing outstanding customer service and addressing any issues that may arise. This policy outlines our approach to chargebacks initiated by customers. By making a purchase with us, you agree to the following guidelines:

1. Contact Customer Support First:

a. If you experience any issues with your order, we encourage you to reach out to our customer support team before initiating a chargeback.

b. Our dedicated support staff will work diligently to address and resolve any concerns.

c. We believe that effective communication can often resolve disputes amicably without the need for chargebacks.

2. Chargeback Fees:

a. If a chargeback is initiated without first contacting our support team or is found to be frivolous or fraudulent, we reserve the right to impose a chargeback fee to cover administrative and processing costs.

b. You will be notified of any chargeback fee before it is applied, and it will be deducted from any potential refund.

3. Understanding Chargebacks:

a. Chargebacks are a process through which your financial institution disputes a transaction and requests a refund.

b. Initiating a chargeback without first contacting our customer service may lead to delays in resolving your issue and could hinder our ability to provide the best service possible.

4. Chargeback Investigation:

a. Upon receiving notification of a chargeback, we will be alerted by our payment processor or financial institution.

b. We will conduct a thorough investigation of the transaction, including reviewing order details, customer communication, and any supporting documents.

c. Chargeback investigations may take several weeks due to timelines provided by financial institutions. We appreciate your patience throughout this process.

5. Resolution and Refunds:

a. If the chargeback is found to be valid and supported by evidence, we will comply with the financial institution's decision.

b. If the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.

For any further questions or concerns, please reach out to our customer support team at fiftyhertzand1@hotmail.com